AWS for State and Local Government

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AWS for State and Local Government

AWS for State and Local Government | Transportation

Transportation organizations are facing complex challenges

Transportation agencies

  • High staff turnover
    and shortage
  • Customer satisfaction
  • Transportation asset
    management
  • Video storage and
    live streaming
  • Construction and
    material cost

IT administrators

  • Increasing smart vehicles
  • Identity fraud prevention
  • Security and compliance
  • Legacy infrastructure

Drivers

  • Slow customer support
  • Rising urban congestion
  • Safe commuting

AWS for State and Local Government | Transportation

Why is it so hard?

CHALLENGES

Limited funding icon
Limited government
funding
aging-infrastructure limitations
Infrastructure
limitations
Skills gap
Skills gap
Evolving transportation network
Evolving transportation
network
Low government salaries
Low government
salaries
Large scale government programs
Large scale
government programs

AWS for State and Local Government | Transportation

Background

This is made further complex since transportation is evolving

  • Rising EV adoption
  • Self-driving tech growth
  • Smart traffic sensors
  • Sustainability initiatives
  • Real-time tracking needs

AWS for State and Local Government | Transportation

AWS
enables

Background
Checkmark

Administrative operations

  • Remote work continuity
  • Traffic safety insights
Checkmark

Customer support

  • Customer satisfaction
  • Optimized resource allocation
  • Streamlined communication
  • Real-time language translation
Checkmark

IT operations

  • Traffic data and analytics
  • Geographic information systems
  • Cost management

AWS for State and Local Government | Transportation

Data is the foundation

Background
Checkmark

Traffic flow

  • Travel time data
  • Traffic density
  • Peak hour patterns
  • Intersection performance
Checkmark

GPS and location

  • Real-time vehicle location
  • Route selection patterns
  • Travel time reliability
Checkmark

Public transit

  • Ridership numbers
  • On-time performance
  • Service disruptions
Checkmark

Incident

  • Accident locations
  • Emergency response times
  • Construction zones
  • Special events
Checkmark

Smart vehicle

  • Vehicle-to-infrastructure and vehicle-to-vehicle communication
  • Safety alerts
Checkmark

Camera and video

  • Traffic surveillance
  • License plate recognition
  • Pedestrian movements
  • Parking occupancy

AWS for State and Local Government | Transportation

AI applications for transportation

Traffic management

Traffic management

Public transit optimization

Public transit
optimization

Accident prediction

Accident
prediction

Customer service

Customer service

Traffic pattern <br />analysis

Traffic pattern
analysis

Environmental monitoring

Environmental
monitoring

Video surveillance analysis

Video surveillance
analysis

License and permit management

License and permit
management

Asset management

Asset
management

Language translation

Language
translation

AWS for State and Local Government | Transportation

Why AWS for generative AI?

Optimized traffic safety, efficiency, and service delivery for high customer satisfaction

Administrative efficiency to improve staff morale

AWS for State and Local Government | Transportation

Why AWS for
generative AI?

Optimized traffic safety, efficiency, and service delivery for high customer satisfaction

Administrative efficiency to improve staff morale

Background

Agentic AI is transforming transportation

  • Autonomously coordinate across various transportation networks
  • Enhance traffic safety with real-time transportation metrics

AWS for State and Local Government | Transportation

Accelerate transportation intelligence with AWS

AWS for State and Local Government | Transportation

Architecture diagram

Streamlined licensing &
registration for DMV

AWS for State and Local Government | Transportation

Architecture diagram

AWS for State and Local Government | Transportation

Learn more

QR Code 1
CA DMV
QR Code 1
Transportation (Blog)

AWS for State and Local Government

AWS for State and Local Government | Justice and public safety

Justice and public safety agencies are facing complex challenges

Background
Limited funding icon
Building community
trust
Aging infrastructure icon
Real-time data
access and insight
Diverse expectations icon
Virtual service
flexibility
Limited funding icon
Staff shortages and
morale
Aging infrastructure icon
Upgrading video
systems
Diverse expectations icon
Fast customer
support
Disparate data systems icon
Streamlined case
handling
Limited analytics capabilities
Public safety
threat monitoring

AWS for State and Local Government | Justice and public safety

Why is it so hard?

CHALLENGES

Background
Infrastructure limitations
Infrastructure
limitations
hanging policy and regulations
Changing policy
and regulations
Staff retention and training
Staff retention
and training
Limited government funding
Limited
government
funding
Customer expectations
Customer
expectations
Data volume
Data volume

AWS for State and Local Government | Justice and public safety

This is made further complex since justice and public safety is evolving

  • Rapid advancement of criminal technology 
  • Social media impact
  • Stricter data protection and transparency demands

AWS for State and Local Government | Justice and public safety

AWS
enables

Background
Checkmark

Administrative operations

  • Accelerated case archive search
  • Electronic exhibit system automation
  • Live streamed courts
  • Digital evidence management
  • Mental welness management
Checkmark

Public engagement and trust

  • 24/7 child protection hotline
  • Continued education for inmates
  • Accelerated emergency response
  • Efficient roadway response
  • Human trafficking reduction
Checkmark

IT operations

  • Court management system on AWS
  • Offender management system on AWS

AWS for State and Local Government | Justice and public safety

Data is the foundation

Background
Checkmark

Operational data

  • Response times
  • Case resolution
  • Resource utilization
  • Error rates
Checkmark

Customer interaction

  • Satisfaction level
  • Complaint
  • Resolution success
  • Wait times
Checkmark

Community

  • Population
  • Community needs
  • Service usage patterns
  • Safety concerns

AWS for State and Local Government | Justice and public safety

AI applications for justice and public safety

Checkmark

Law enforcement

  • Crime prediction
  • Crime pattern recognition
  • Facial recognition
  • License place recognition
  • Digital evidence analysis
Checkmark

Corrections

  • Behavior monitoring
  • Contraband detection
  • Inmate classification
Checkmark

Emergency response

  • Emergency call
    prioritization
  • Evacuation route planning
  • Damage assessment
Checkmark

Legal

  • Contract analysis
  • Document classification
  • Case prediction

AWS for State and Local Government | Justice and public safety

Why AWS for generative AI?

Improved emergency response and public safety to gain community engagement and trust

Administrative efficiency to improve staff morale and optimize resource allocation

AWS for State and Local Government | Justice and public safety

Why AWS for
generative AI?

Improved emergency response and public safety to gain community engagement and trust

Administrative efficiency to improve staff morale and optimize resource allocation

Background

Agentic AI is transforming justice and public safety

  • Autonomously process legal cases and correctional data to enable intelligent risk assessment and case prediction.
  • Automated crime prevention through intelligent pattern detection, predictive analysis, and reporting.
  • Optimized emergency response through intelligent resource allocation and automated incident management.

AWS for State and Local Government | Justice and public safety

Accelerate justice and public safety with AWS

AWS for State and Local Government | Justice and public safety

Explore the demo

Non-emergency
911 call
automation

Rapid citizen
application
development

AWS for State and Local Government | Justice and public safety

0:00 / 0:00

Non-emergency
911 call
automation

    AWS for State and Local Government | Justice and public safety

    0:00 / 0:00

    Rapid citizen application
    development

      AWS for State and Local Government | Justice and public safety

      Learn more

      QR Code 1
      Justice and public safety blog
      QR Code 2
      Non-emergency 911
      call automation
      Denver 911
      QR Code 3
      Digitized case documents
      LA County Public Defender’s office

      AWS for State and Local Government

      AWS for State and Local Government | Finance and administration

      Financial agencies are facing complex challenges

      Finance and tax professionals

      • Trained staff shortage
      • Multiple tax types and deadlines
      • Tax refund fraud
        detection and prevention

      IT administrators

      • Taxpayer data security
        and protection
      • Data storage and retention
      • Data analytics and
        reporting 

      Tax payers

      • Multi-lingual support
      • Return and payment
        filing options
      • 24/7 customer assistance
        and self service options

      AWS for State and Local Government | Finance and administration

      Why is it so hard?

      CHALLENGES

      Background
      Limited government funding
      Limited
      government
      funding
      Staff retention and training
      Staff retention
      and training
      Infrastructure limitations
      Diverse taxpayer
      needs
      Ex: Texts and chat

      AWS for State and Local Government | Finance and administration

      Background

      This is made further complex since finance is evolving

      • Rising citizen expectations for digital services
      • Emerging and shifting tax law complexities
      • Independent contractor and pass-through entity growth

      AWS for State and Local Government | Finance and administration

      AWS
      enables

      Background
      Checkmark

      Administrative operations

      • Form and payment automation
      • Enhanced revenue collection
      Checkmark

      IT operations

      • GenTax on AWS
      • Automated IRS compliance (Publication 1075) 
      • Automated fraud detection, alert, prevention
      Checkmark

      Customer satisfaction

      • Real-time language translation
      • 24/7 customer support
      • Multi-channel customer service options
      • Streamlined communication

      AWS for State and Local Government | Finance and administration

      Data is the foundation

      Background
      Checkmark

      Customer interaction

      • Call volume and wait times
      • Inquiry type
      • Peak service periods
      • Customer satisfaction
      Checkmark

      Filling statistics

      • Processing times
      • Error rates
      • Electronic vs. paper filing ratio
      Checkmark

      Payment analytics

      • Payment methods used
      • Delinquent accounts
      • Late payment patterns
      • Collection success rates
      Checkmark

      Compliance metrics

      • Audit and collection results
      • Seasonal trends
      • Risk indicators
      • Fraud patterns

      AWS for State and Local Government | Finance and administration

      AI applications for finance

      Traffic management

      Smart document
      processing and
      validation

      Public transit optimization

      Collection
      notification

      Accident prediction

      Error detection
      and correction

      Customer service

      Collection
      optimization

      Traffic pattern <br />analysis

      Fraud pattern
      recognition

      Environmental monitoring

      Workload
      monitoring and
      compliance

      Video surveillance analysis

      Multi-lingual
      chat support

      AWS for State and Local Government | Finance and administration

      Why AWS for generative AI?

      Optimized tax processing, fraud detection, and service delivery for high customer satisfaction

      Administrative efficiency to improve agency performance metrics

      AWS for State and Local Government | Finance and administration

      Why AWS for
      generative AI?

      Optimized tax processing, fraud detection, and service delivery for high customer satisfaction

      Administrative efficiency to improve agency performance metrics

      Background

      Agentic AI is transforming finance & administration

      • Autonomously manage tasks, make decisions, and adapt to changing conditions.
      • Enable intelligent decision making and adaptive learning to provide proactive assistance

      AWS for State and Local Government | Finance and administration

      Accelerate payment and tax processing with AWS

      AWS for State and Local Government | Finance and administration

      Explore the demo

      Agentic AI tax
      submission

      AWS for State and Local Government | Finance and administration

      0:00 / 0:00

      Agentic AI tax submission

        AWS for State and Local Government | Finance and administration

        Learn more

        QR Code 1
        Financial Services (Blogs)
        QR Code 2
        Taxes (Blogs)
        Denver 911
        QR Code 3
        Accessible tax services
        Alabama Department of Revenue

        AWS for State and Local Government

        AWS for State and Local Government | Labor and workforce

        Labor and workforce agencies are facing complex challenges

        Unemployment insurance administrators

        • Claim processing times
        • Claim document processing
        • High call volumes
        • Fraud prevention
        • Multi-lingual support

        Citizens and residents

        • Long hold times
        • Access to information
        • Live agent support
        • Delayed or incorrect
          payments

        IT administrators

        • Legacy infrastructure
        • Paper processes
        • Peak downtime

        AWS for State and Local Government | Labor and workforce

        Why is it so hard?

        CHALLENGES

        Limited funding icon
        Limited government
        funding
        aging-infrastructure limitations
        Outdated,
        infrastructure
        Skills gap
        Staff retention and training
        Evolving transportation network
        Complex program
        requirements
        Low government salaries
        Fluctuating
        workflows
        Large scale government programs
        Rapid policy
        changes

        AWS for State and Local Government | Labor and workforce

        This is made further complex since labor and workforce is evolving

        • Heightened focus on efficiency
        • Changing workforce patterns
        • Sophisticated fraud attempts

        AWS for State and Local Government | Labor and workforce

        AWS
        enables

        Background
        Checkmark

        Administrative operations

        • Staff productivity
        • Streamlined claims adjudication
        • Advanced fraud analytics
        Checkmark

        IT operations

        • FedRamp compliant unemployment and labor exchange systems
        Checkmark

        Customer satisfaction

        • 24/7 self-service customer support
        • Multi-channel customer service
        • Multi-lingual support

        AWS for State and Local Government | Labor and workforce

        Data is the foundation

        Background
        Operational data

        Operation

        • Call center metrics
        • Claim processing times
        • First-call resolution rates
        • Peak usage periods
        • Error rates
        GPS and location

        Customer interaction

        • Common inquiry type
        • Customer feedback
        • Channel preferences
        • Language preferences
        Public transit

        Claim processing

        • Application completion
          rate
        • Common errors
        • Submission patterns
        • Payment processing times
        • Benefit payment accuracy
        Public transit

        Workforce

        • Staff performance metrics
        • Training effectiveness
        • Employee satisfaction
        Public transit

        Compliance

        • Regulatory adherence rate
        • Audit findings
        • Policy violation pattern
        • Fraud pattern

        AWS for State and Local Government | Labor and workforce

        AI applications for labor and workforce

        Traffic management

        Claims adjudication

        Public transit optimization

        Data analysis, reporting, and forecast

        Accident prediction

        Customer
        service

        Traffic pattern <br />analysis

        Labor market
        data extraction

        Environmental monitoring

        Fraud detection
        and prevention

        Video surveillance analysis

        Multilingual
        support

        License and permit management

        Document
        processing

        Asset management

        Resource
        allocation

        AWS for State and Local Government | Labor and workforce

        Why AWS for generative AI?

        Optimized claim processing, payment timeliness, and
        reporting to support job seekers

        Enhanced self-service experiences, multilingual support, and
        plain language access to improve customer satisfaction

        AWS for State and Local Government | Labor and workforce

        Why AWS for
        generative AI?

        Improved emergency response and public safety to gain community engagement and trust

        Administrative efficiency to improve staff morale and optimize resource allocation
        Background

        AI is transforming justice and public safety

        • Autonomously process legal cases and correctional data to enable intelligent risk assessment and case prediction.
        • Automated crime prevention through intelligent pattern detection, predictive analysis, and reporting.
        • Optimized emergency response through intelligent resource allocation and automated incident management.

        AWS for State and Local Government | Labor and Workforce

        Optimize unemployment insurance and job placement with AWS

        AWS for State and Local Government | Labor and Workforce

        Explore the demo

        Labor market analysis

        Case adjudication
        assistant

        AWS for State and Local Government | Labor and workforce

        0:00 / 0:00

        Labor market analysis

          AWS for State and Local Government | Labor and workforce

          0:00 / 0:00

          Case adjudication
          assistant

            AWS for State and Local Government | Labor and Workforce

            Learn more

            QR Code 1
            Customer service
            for unemployment
            California EDD
            (Presentation)
            QR Code 2
            Customer service for
            unemployment
            North Carolina Division
            of Employment
            QR Code 3
            Unemployment fraud
            prevention
            National Association of State
            Workforce Agencies (Presentation)

            AWS for State and Local Government

            AWS for State and Local Government | Health and human services

            Health and human administrators are facing complex challenges

            Health and human service
            administrator

            • Citizen inquiry volume
            • High public expectation
            • Staff shortages
            • HIPAA requirement

            IT administrators

            • Data fragmentation
            • Data complexity
            • Policy changes
            • Security compliance

            AWS for State and Local Government | Health and human services

            Why is it so hard?

            CHALLENGES

            Limited funding icon
            Limited government
            funding
            aging-infrastructure limitations
            Staffing
            shortages
            Skills gap
            Manual eligibility
            screening and case
            review
            Evolving transportation network
            Strict HIPAA
            Low government salaries
            Evolving public
            health compliance
            mandate
            Large scale government programs
            Demand for rapid
            24/7 multilingual
            support

            AWS for State and Local Government | Health and human services

            This is made further complex since
            health and human services are
            evolving

            • Rapid digital transformation
            • Heightened data security
            • Enhanced HIPAA compliance requirement
            • Increased disease surveillance and reporting
            • Rising expectations for smart communication
            • Evolving public health guidelines and endless re-training

            AWS for State and Local Government | Health and human services

            AWS
            enables

            Background
            Checkmark

            Administrative operations

            • Automated routine citizen inquiry
            • Automated eligibility screening
            Checkmark

            Public Communication

            • AI-powered multi-lingual chatbot
            Checkmark

            Decision Support

            • Evidence-based insight reporting for
              current health guidelines and policies

            AWS for State and Local Government | Health and human services

            Data is the foundation

            Background
            Operational data

            Operation

            • Chatbot interaction logs
            • Response times
            • Query resolution rates
            • Peak inquiry periods
            GPS and location

            Citizen interaction

            • Program eligibility patterns
            • Inquiry sentiment
            • Service satisfaction scores
            • Language preferences
            Public transit

            Health

            • Vaccination records
            • Disease case reporting
            • Surveillance metrics
            • Health alerts
            Public transit

            Compliance

            • HIPAA audit findings
            • Policy adherence tracking
            • Guideline version control
            • Regulatory change logs
            Public transit

            Workforce

            • Staff caseload distribution
            • Administrative time savings
            • Training effectiveness
            • Burnout metrics

            AWS for State and Local Government | Health and human services

            AI applications for health and human service

            Checkmark

            Health inquiry triage

            • Intelligently categorize and route citizen questions to appropriate resources
            Checkmark

            Program eligibility screening

            • Automate initial eligibility assessments for public health programs
            Checkmark

            Public health guidance delivery

            • Retrieve and communicate current accurate health guidelines and vaccination information
            Checkmark

            Case management support

            • Provide contextual information to staff for faster case review and follow-up
            Checkmark

            Emergency communication

            • Rapidly disseminate critical public health alerts in multiple languages

            AWS for State and Local Government | Health and human services

            Why AWS for generative AI?

            Optimized and compliant communication for multilingual AI chatbot support at scale

            Accelerated response times to citizen health inquiries with latest health guidelines and policies

            AWS for State and Local Government | Health and human services

            Why AWS for generative AI?

            Optimized and compliant communication for multilingual AI chatbot support at scale

            Accelerated response times to citizen health inquiries with latest health guidelines and policies
            Background

            Agentic AI is transforming health and human services

            • Autonomously monitor and analyze health data patterns for emerging trends and insight
            • Proactively update knowledge base with policy changes and ensure staff access to current guidelines

            AWS for State and Local Government | Health and human services

            Accelerate public health operation with AWS

            AWS for State and Local Government | Health and human services

            Explore the demo

            Automated advanced
            planning document
            creation

            Public health
            document search

            AWS for State and Local Government | Health and human services

            0:00 / 0:00

            Automated advanced
            planning document
            creation

              AWS for State and Local Government | Health and human services

              0:00 / 0:00

              Public health
              document search

                AWS for State and Local Government | Health and human services

                Learn more

                QR Code 1
                Health and human
                services (Blogs)
                QR Code 2
                Customer service for
                public health
                New Mexico Human
                Service Department